Last updated: 29 August 2026
Because VitaminMinds.com sells healthcare and supplement products, we maintain strict return, refund, and cancellation conditions to protect product safety, integrity, and regulatory compliance.
By placing an order, you agree to the terms below.
You may request to cancel your order at any time before it is shipped (i.e., while it is still at the processing stage).
Once your order has been shipped and active tracking is available, cancellation is no longer possible.
To request a cancellation, email us immediately at:
support@vitaminminds.com
Include your order number and reason for cancellation.
If cancellation is approved before shipment:
You will receive a 100% refund to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Returns are only accepted in the following circumstances:
Damage at delivery
The product arrives visibly damaged, broken, or leaking.
The outer box or inner seal is crushed, torn, or compromised.
Tampered or unsealed product
The product arrives with evidence of tampering.
The safety seal is broken, missing, or the product appears unsealed upon delivery.
Returns are not accepted for:
Change of mind.
Ordering the wrong item.
Products that have been opened, used, or unsealed by the customer (unless the product arrived already unsealed or tampered with).
Products damaged due to incorrect storage or handling after delivery.
If your order arrives damaged, tampered with, or unsealed:
Do not use the product.
Take clear photos of:
The damaged or tampered packaging.
The product label and batch/expiry details.
Any visible damage to the product itself.
Email us within 7 days of delivery to:
support@vitaminminds.com
Include:
Your order number.
A brief description of the issue.
The photos mentioned above.
We will review your request and respond with instructions. If your return is approved, we will arrange either a full refund or a replacement, at our discretion.
If the return is due to damage, tampering, or our error, we will cover the return shipping cost or provide a prepaid return label where applicable.
If a parcel is returned to our pharmacy store by the carrier (e.g., undeliverable, address issue, customs return), we do not charge any extra fee for receiving the returned parcel.
If your order is held by customs and not delivered within 3 weeks (21 days) from dispatch:
You may request either:
A 100% refund, or
A free reshipment of the same order.
We will confirm the customs status with the carrier before approving.
If the parcel is not delivered due to customs hold and is returned to sender:
You are eligible for a 100% refund of the product cost once the parcel is received back at our store and inspected.
If a reshipment is sent and the original parcel is later delivered:
If you keep both parcels, the reshipment will be charged at 100% of the original order value (same as the previous order).
If you no longer want the second parcel, you must contact us immediately. Additional charges or return shipping fees may apply depending on the situation.
If your parcel is returned to us because:
The shipping address provided was incorrect, incomplete, or undeliverable; or
The parcel was not collected from the post office or delivery point within the carrier’s required timeframe;
then the following applies once the parcel is returned to our store and passes product inspection:
100% of the product cost will be refunded.
Original shipping fees will not be refunded.
An administration charge of 2.5% of the product cost will be applied and deducted from the refund.
The remaining amount (product cost minus 2.5% administration fee) will be refunded to the original payment method used at the time of purchase.
Example:
If your product cost is USD $100:
Administration fee: 2.5% of $100 = $2.50
Refund amount: $100 – $2.50 = $97.50
Shipping fees paid at checkout are non-refundable in this scenario.
Once a refund is approved and the returned parcel is received and inspected:
Refunds will be processed to the original payment method.
Processing time is typically 5–10 business days after approval, depending on your bank or payment provider.
You will receive an email confirmation once the refund has been issued.
Reshipment may be provided in the following cases:
Order not delivered due to customs hold for more than 3 weeks.
Order lost in transit (as confirmed by the carrier).
Order returned to us undelivered due to carrier or customs issues.
Reshipment terms:
If the original order is not delivered and is returned to us or confirmed lost, reshipment can be provided at no extra cost.
If the original parcel is delivered after reshipment has been sent, the reshipment will be charged 100% (same as the original order), unless the customer returns the extra parcel in unopened, saleable condition and we approve a refund.
If you have any questions about cancellations, returns, refunds, or reshipments, please contact us before taking any action:
Email: support@vitaminminds.com
Please include your order number and a clear description of the issue.
We will review each case individually and respond as quickly as possible.
This policy is part of our Terms and Conditions and may be updated from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vitaminminds.com.
